Terms & Conditions
Turner & Tatler owns and operate this “turnerandtatler.com” Website. This document governs your relationship with turnerandtatler.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way
offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and turnerandtatler.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of turnerandtatler.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by turnerandtatler.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law turnerandtatler.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other
intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or
otherwise. This does not affect turnerandtatler.com's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with turnerandtatler.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to turnerandtatler.com.
You agree to indemnify, defend and hold harmless turnerandtatler.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees)
arising from your use this Website or your breach of the Terms of Service.
turnerandtatler.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So
far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and turnerandtatler.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of turnerandtatler.com.
Payment, Credit, Exchange and Return Policies
US PAYMENT METHODS
We accept the following payment methods through our secure check-out system:
Credit Cards: American Express, Visa, MasterCard, and Discover. All credit card transactions are subject to address verification prior to acceptance of your order. Our merchant system is secure and requires that we verify the registered billing address with the issuing bank prior to shipment of your order. Review times vary, but we do our best to keep delays to a minimum. Shipping timeframes begin once your order has been accepted.
PayPal: You can arrange payment through PayPal and please note that all orders placed with PayPal can only ship to the address associated with the PayPal account.
Bank Wire: If you would like to purchase an item/s using a bank wire please note Turner & Tatler requires a nonrefundable deposit equal to 10% of your total order amount in order to hold the merchandise. The customer will then be emailed with fully detailed wire instructions that include the remainder of their balance due.
Once a deposit is made, the customer has 5 business days to initiate the wire transfer and send us a copy of the wire receipt. The wire must post to Turner & Tatler’s account within 7 business days of the wire receipt date. If it is not posted within that time, we will not be refunding the deposit. If a returnable item is purchased (i.e. not subject to final sale) through this method and returned by the customer in accordance with Turner & Tatler’s return policy a refund will be issued in the form of a check.
Please note, we require that all orders placed by first time customers must be shipped to the billing address.
INTERNATIONAL PAYMENT METHODS
We accept the following payment methods through our secure check-out system:
Credit Cards: American Express, Visa, MasterCard, and Discover.
Please note, all orders placed with credit cards must be shipped to the billing address.
PayPal: You can arrange payment through PayPal
Please note, all orders placed with PayPal can only ship to the address associated with the PayPal account.
Turner & Tatler Credit:
To redeem Turner & Tatler credit as full or partial payment for an item, please contact Turner & Tatler prior to check-out. Turner & Tatler credit may be used towards the purchase of any Turner & Tatler merchandise. Turner & Tatler credit is not redeemable for cash and is void after the expiration date.
Non-fulfillment of an Order:
In the event Turner & Tatler is unable to fulfill an order, Turner & Tatler reserves the right to rescind the transaction, and will promptly refund any amounts paid for the item(s). Reasons for non-fulfullment of an order include damage or loss of item prior to shipping. Turner & Tatler is not responsible for any damages associated with a non-fulfillment order.
General Shipping Information
Turner & Tatler orders are shipped fully insured with the reliability and accountability of UPS, FedEx and the US Postal Service among others. We will make every effort to ship your order within two days of accepting your payment.
Please Note the Following:
- For insurance reasons, a signature is required for all shipments.
- If you will not be home to sign for your order, Turner & Tatler can ship your order to your place of work.
- We do not ship to Post Office Box or APO/FPO addresses.
- Sales tax will be applied to orders as applicable.
- For all orders over $1,000 standard domestic shipping and insurance will be free. Please enter promo code "FREE1000" at checkout.
- For orders under $1,000 we will charge $12,99 for standard domestic shipping and insurance.
- For overseas sales please provide us with full delivery details and your preferences so we can determine the cost to insure and ship your jewelry to you as directed.
- If returned, a $15 fee will be deducted from refund.
Tracking Your Order:
Once your order ships, you will receive an email that provides a tracking number allowing you to track your package online.
We offer FedEx Next-Day and FedEx Second Day shipping options. Payment for expedited shipping must be accepted by 1pm US Eastern Time, Monday through Friday, in order for the item to be shipped that day. Items shipped Next Day will be delivered the next business day, and items shipped Second Day will be delivered two business days later. Saturday delivery is available for an additional fee. Expedited shipping may not be available on certain items or in certain international areas.
INTERNATIONAL SHIPPING & CUSTOMS
Turner & Tatler ships via UPS and FedEx to most international destination and once your order ships, you will receive an email confirmation with a tracking number which allows you to track your package online.
Customs, Taxes, and Other Charges:
Shipments to addresses outside the United States are generally subject to duties, taxes (such as VAT), and other charges, as determined by the local jurisdiction. These charges are in addition to the purchase price and any shipping and insurance charges. In the event there are customs charges assigned to your package, you must pay for any associated import taxes, including VAT and duties, required by your country's governmental regulations. Please contact your local customs office for specific information. Your package will include a copy of your actual invoice, and the customs office will determine any applicable fees. Turner & Tatler cannot label an item as a gift or declare a lesser value than the purchase price of the item.
Returns and Exchanges
Turner & Tatler accepts returns on all items except those marked FINAL SALE. The allowed return time period is 48 hours from receipt of the goods. Every return must: be authorized by us and have an RMA (Return Merchandise Authorization) number and use the return address specified by us or the return will not be accepted. Please ensure you understand the return policy for each item before you place your order and read the information herein. We are here to help! If you have any questions contact us by email at info@Turner&Tatler.com or call us at 1.917.633.8564.
- Do not remove the security tag or any other tags attached to the item until you are certain you are keeping the item. If you attempt to remove the security tag or the original tags on the item a return will not be accepted.
- Returns must be sent within 48 hours from the date of receipt and sent in the original or similar, safe packaging.
- The RMA number must be written on the box. A return without an RMA may be refused or we will charge you a 3% re-stocking fee.
- Merchandise that has been used, altered or damaged cannot be accepted.
- Return shipping is at your cost unless we authorizes a paid return. In which case, Turner & Tatler will provide you with a return label. Items that qualified for standard free shipping will be refunded less a $15 shipping fee; items that qualified for free overnight shipping will be refunded less a $30 shipping fee.
- An undeliverable item will result in a 7% fee.
- Items that are returned due to an incorrect address on the purchase order will be charged a 3% fee.
- All fees will be deducted from any refund.
- For all returns, the original shipping charges are non-refundable.
Return Shipping Procedure and Refunds:
- Contact us by phone 1.917.633.8564 or emaiL info@Turner&Tatler.com for a RMA number.
- Insure your package for the full value of the merchandise; return it using a delivery service that provides tracking capabilities (e.g. UPS, Fedex, DHL) and require a signature upon delivery.
- You are responsible for the full cost of the item should it get lost in shipping.
- We will notify you via email once your return has been processed, usually within 3 to 4 business days of receipt.
- If you paid by credit card, your refund will be placed on the card you originally used. If you paid by wire transfer, we can send you a check.
International Returns and Exchanges:
On international orders, refunds will not include any customs or import duties, brokerage fees or taxes paid on shipments. Your refund is processed within 3 to 4 days once the returned item is received.
Items Damaged In Shipping:
Turner & Tatler is not responsible for items lost or damaged in shipping. However, all packages are insured. If your item is damaged, please hold onto the original packaging and call us immediately at 1.917.633.8564 or e-mail us at info@Turner&Tatler.com . This also applies to overdue deliveries. In both cases we will contact the carrier on your behalf and file an insurance claim. Once the carrier has approved and paid the claim to Turner & Tatler we will issue your refund.