Frequently Asked Questions

Is my information secure?

Yes. At TurnerandTatler.com your privacy and security are important to us. Please read our privacy policy for a complete description of how we treat confidential information. Our secure online checkout system is provided by stripe

How can I search for an item on the site?

You may choose to browse leisurely through our categories or you may search by keyword, by item number, or by desired price range.

How do I get help if I have questions?

Our professionals can be contacted during our business hours by

Email at info@Turner&Tatler.com

Call us at 1.917.633.8564

Do I know before I order how much shipping will be? Do I have shipping options such as overnight delivery and shipping to an alternate address?

Shipping and handling charges are based on the delivery option you choose. Expedited shipping and alternate shipping address options are available with additional verification. Applicable sales tax are. We aim to ship your order via your chosen shipping method within 72 hours of receiving your confirmed payment for the item(s). See our Shipping page.

What are the shipping and insurance charges?

Domestic sales under $1,000 have a $12.99 charge for standard shipping and Insurance. Domestic sales over $1,000 are sent free of all standard shipping and insurance charges.

For overseas sales please provide us with full delivery details and your preferences so we can let you know the shipping and insurance cost of getting the jewelry to you.

What are my payment options?

We accept American Express, Visa, MasterCard, and Discover through our secure check-out system.

In addition, you can arrange payment through bank wire transfers and PayPal.

Do I have to pay sales tax?

Turner & Tatler is required by law to charge sales tax where applicable

How can I be sure my item is authentic?

Every item on the site is guaranteed authentic and backed by the Turner & Tatler Promise that states: "Turner & Tatler guarantees the authenticity and condition of all merchandise. We ensure the highest level of service and security. That's our promise. And we don't take it lightly."

If you should ever have a question regarding the authenticity of an item you purchase, we are happy to go through the authentication with you personally to ensure your comfort that you have purchased an authentic and treasured piece.